This site is owned and operated by White Dolphin Holidays. This Privacy Policy applies to our activities and those of our affiliates (referred to as “We,” “Us,” or “Our” in this policy).
Because we gather certain types of information about our users, we believe you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it. It explains how we handle personal information that users provide through voluntary submissions and complies with the requirements of applicable laws in India.
If you have further questions relating to this policy, please contact our Privacy Officer. You can find contact details on the Contact Us page.
COLLECTING INFORMATION ABOUT YOU (PURPOSE)
By submitting your personal data on our website, you explicitly consent to the use or disclosure of such personal data and information by us for the purposes mentioned in this policy document in compliance with applicable laws in India. We only collect personal information that is necessary for business purposes. We endeavor at all times to collect personal information in a fair and lawful manner, and to meet our users’ expectations that we will respect their right to control how their personal information is collected and used. We collect personal information in many parts of our business.
These include:
▪ Our Hotel & Resort Management: In our role of managing some hotels and resorts, we collect personal information related to bookings and as necessary for other purposes related to the management of the hotel and resort facility. Further personal information may be collected in specific instances such as in the event of an incident occurring on site for legal and insurance reasons.
▪ We collect information on individuals when they book their travel arrangements, in order to process the transaction and to fulfill booking requests with travel and tourism operators.
▪ We also collect general business information relating to users and other individuals.
▪ Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.
▪ This policy explains the main features of our use of member and customer information and does not outline in detail the use of contractor and employee information.
Personal data are processed in observance of currently applicable regulations and in connection with our business as part of a survey of contact methods, or in order to process orders or your request. In addition, your data will also be used for promotional purposes, market research, or to better tailor our electronic services to customers if you have previously given us your consent at the time of providing such data or information to us. Naturally, you may partially or completely revoke this consent at any time with effect for the future.
USING AND DISCLOSING YOUR PERSONAL INFORMATION
Our purpose in collecting information about you is to provide you with vacation services, such as exchanging your holiday accommodation entitlements. We use personal information in several different ways in operating our vacation programs and business, and most of these uses are clear from the circumstances. We also use your personal information for internal quality assurance purposes.
We provide personal information to resort operators in order to facilitate a booking that you have requested. Otherwise, we do not routinely disclose personal information, except where it is necessary to provide you with a service that you have requested, such as to make bookings for your travel with airlines.
The information provided by you is also used for our business transactions with you and for our legitimate business interests. We use your information, including personal data, in accordance with any consent you may have provided. You have the right to decline to provide your consent and, if consent is provided, to withdraw it at any time.
Subject to applicable laws and consent provided by you, we may disclose your information to our affiliates, vendors and service providers, business partners, and other third parties for the purpose of our business, for our business transactions with you, or for ensuring appropriate and effective services to our customers and clients.
SERVICE PROVIDERS
Like many businesses, we use a range of service providers to help us maximize the quality and efficiency of our services and our business operations. This means that individuals and organizations outside of our company, such as mail houses, will sometimes have access to personal information held by us and may use it on our behalf. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorized purposes.
MARKETING ACTIVITIES
We manage communications with members, prospective members, and customers according to our privacy policy. We respect individuals’ choices about being contacted for marketing purposes. We may occasionally contact you at the email or other address that you provide to us in order to:
- Remind you of your vacation benefits and other details
- Provide you with updated information about our services or special promotions
- Provide you with other information about products and services that you may have an interest in
FOR OUR WEBSITE USERS
We are committed to high standards of data security with respect to information collected on our site. We offer SSL encryption, the industry-standard security measure for transactions made over the Internet.
New technologies are emerging on the Internet that help us deliver customized visitor experiences. We primarily use “cookies” to help us determine which service and support information is appropriate for your computer and to facilitate your use of our instant transactions area. Our use of this technology does not mean that we automatically collect additional information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using our websites. A cookie is a small file stored on your computer when you visit a website. If you visit the website again, the cookie shows that it is a repeat visit. The cookie does not contain any personal information, and it cannot be used to identify you on third-party websites, including the websites of the analysis provider. Furthermore, cookies can be used to store your preferred settings, e.g., language and country settings, so that these are available immediately on your next visit. We do not use IP addresses or cookies to personally identify you. We use the web analytics system in order to increase the efficiency of our site. We use industry-standard tools and practices like Google Analytics, AdWords, Affiliate Networks, and Social Media Platforms to interact with customers and measure their behavior on our digital platforms.
Users can also voluntarily subscribe to newsletters, offers, and any official information via our website, email, social media, and other partners.
We assume full responsibility for our customers’ information in digital and non-digital formats. We do not disclose, leak, or share customer information with unauthorized agencies.
We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you.
Newsletter
Should you wish to receive the newsletter offered on our website, we require a valid email address and information that allows us to verify that you are the owner of the email address and that the owner agrees to receive the newsletter. You may, at any time, revoke your consent to the storage of the data, the email address, as well as their use for sending the newsletter.
YOU CAN ACCESS THE INFORMATION WE KEEP ABOUT YOU
You always have the right to receive information regarding your stored personal data, as well as regarding the purpose of the associated data processing. Information about stored data may be obtained from us. If at any time you want to know exactly what personal information we hold about you, you are welcome to access it. Any further additional details that we may hold about you can be requested by mailing us. You can find contact details on the Contact Us page. Our file of your information will usually be made available to you within 14 days. For security purposes, confirmation of your identity will be required prior to supplying this information.
WHAT TO DO IF YOU HAVE A PROBLEM OR QUESTION
If we become aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or if you have a problem or complaint, please contact us by mailing us. You can find contact details on the Contact Us page.
CONSENT
By using this site, you consent to the collection and use of this information by us.
FUTURE CHANGES
Our commitment to being a leading holiday company and to continually improving our services means that our business will continue to evolve as we respond to customer needs. Because of this, from time to time, our policies will be reviewed and may be revised. Changes to our Privacy Policy will be made by posting an updated version of the policy on our website and communicated subsequently in our publications to our members.
COPYRIGHT / TRADEMARKS:
All material available on this website is protected by copyright laws. Distribution of the material from the site for commercial purposes is prohibited. Domestic and international copyright and trademark laws protect the contents of the site. You are expressly prohibited from modifying, copying, reproducing, republishing, uploading, posting, transmitting, or distributing any material on this site including text, graphics, code, and/or software. Similarly, trademarks, trade names, logos, etc., posted on the website are also subject to appropriate protection under the applicable laws and the same cannot be used by any third party without prior written consent from us or the owner of such trademarks, trade names, logos, etc., in case the same belongs to any other party.
All legally copy-protected information, including but not limited to product/service designations, logos, and company designations mentioned on our website, is appropriately labeled.
APPLICABLE LAW AND JURISDICTION:
This site is administered by us at our offices in India and this agreement will be interpreted and enforced in accordance with the laws of India. Any action to enforce this policy document or to resolve any dispute or conflict in any manner connected to this agreement shall be brought exclusively in a court of competent jurisdiction in Delhi, India alone, and you expressly consent to the jurisdiction of said courts.
DISCLAIMER
We reserve the right to change any information on our website at any time without notice. We do not warrant that the site or the server that makes it available are free of viruses or other harmful components. We cannot guarantee and do not promise any specific results from the use of our website or any of its content. In no event shall we be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages arising from your use of the site or the services provided by us.
